Payment Policy – Surebridge Medical
At Surebridge Medical, we’re dedicated to providing a secure, transparent, and seamless shopping experience. Please review the payment policy below before placing your order.
✅ Accepted Payment Methods
We accept a variety of safe and convenient payment options:
Major Credit & Debit Cards
• Visa, Mastercard, American Express, Discover, Diners Club
Digital Wallets & Payment Services
• Shop Pay, Apple Pay, Google Pay, Venmo, PayPal
🛒 How to Complete Your Purchase
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Add your selected products to your cart.
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Proceed to checkout and enter your shipping information.
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Choose your preferred payment method and enter your details.
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Review your order and confirm your purchase.
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You’ll receive an instant confirmation email once your payment is successfully processed.
If any issues occur during payment, you’ll be notified via email.
💵 Currency
All pricing and transactions are conducted in U.S. Dollars (USD).
If you're using an international card, your bank may apply currency conversion or processing fees.
📧 Order Confirmation & Invoice
Once your payment is complete, you'll receive an email that includes:
🔹 Your order number
🔹 A summary of purchased items
🔹 The total amount charged
🔹 Shipping and tracking details (once available)
This email serves as your official receipt.
🔒 Payment Security
Your payment is processed through secure, SSL-encrypted and PCI-DSS-compliant gateways.
Surebridge Medical does not store or share your sensitive payment information.
🧾 Payment Authorization
By submitting your payment, you authorize Surebridge Medical to charge your selected method for the full order amount.
If authorization fails, your order may be placed on hold or canceled. We’ll contact you if this occurs.
🔁 Refunds & Cancellations
Cancellations:
You may cancel your order within 24 hours of payment, provided it hasn’t been processed or shipped.
📧 Email: support@surebridgemedical.com
Refunds:
For full refund eligibility and processing timelines, see our Refund & Return Policy. Most refunds are processed within 7 business days, depending on your bank or payment provider.
📝 Updating Payment Info
To update your payment method:
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Log into your Surebridge Medical account
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Go to Account Settings > Payment Methods
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Add, remove, or edit your payment details
🚨 Fraud Prevention
For your protection, we may perform security checks or request additional verification on orders flagged as high-risk.
💬 Contact Us
Have questions or concerns about your payment?
📧 Email: support@surebridgemedical.com
📞 Phone: 888-865-1086
🕘 Business Hours: Monday – Sunday, 9 AM – 6 PM EST
Thank you for choosing Surebridge Medical—your trusted partner in wellness, recovery, and premium medical equipment.