Thank You for Choosing Surebridge Medical!
We’re committed to making your shopping experience smooth, reliable, and stress-free. Below are the details of our shipping and order policies.
Order Processing & Handling Time
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All orders are processed within 1–3 business days (Monday–Friday).
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Orders placed after 5:00 PM EST will be processed the following business day.
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We do not process or ship orders on weekends or public holidays.
Shipping Areas, Costs & Delivery Times
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Currency: All transactions are processed in U.S. Dollars (USD $).
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Delivery Time: Orders typically arrive within 3–4 business days after shipment, depending on location.
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Shipping Cost: Free shipping on all orders—no minimums required.
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Carriers: We partner with trusted national carriers to ensure safe, timely delivery.
⏳ Please note: Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen factors.
Order & Shipment Tracking
Once your order ships, you’ll receive a confirmation email with tracking information. Tracking typically becomes active within 24 hours of shipment.
Order Cancellations
Need to cancel an order?
Contact us as soon as possible:
📧 support@surebridgemedical.com
📞 888-865-1086
Orders can only be canceled before they have been processed and shipped.
Damaged Shipments
If your order arrives damaged, contact us right away with:
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Your order number
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Photos of the item and packaging
We'll resolve the issue promptly with a replacement or refund.
Address Changes
Need to update your shipping address?
Reach out before your order ships:
📧 support@surebridgemedical.com
📞 888-865-1086
Please double-check your shipping information before placing your order. Surebridge Medical is not responsible for delays caused by incorrect or incomplete addresses.
Need Help?
📞 Phone: 888-865-1086
📧 Email: support@surebridgemedical.com
⏰ Business Hours: Monday – Sunday, 9 AM – 6 PM EST
Thank you for choosing Surebridge Medical.
We’re honored to support your health, wellness, and recovery journey—every step of the way.